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The Irreversible March of the Digital Workforce into Insurance: Embracing the AI Agent Revolution
Thursday 24 April 2025
Event: 08.45 - 11.00
Venue: Presentation Rooms 2 & 3, Gallery 11, Lloyd's, London EC3M 7HA
AUDIENCE
This event is open to Chief Operating Officers, Chief Technology Officers, Chief Information Officers, Transformation Directors and Claims Directors from Lloyd's market and company market London re/insurer organisations, as well as brokers active in the London market.
DESCRIPTION
Join the LMA for an engaging breakfast workshop convening senior operations, technology and transformation leaders to explore the future of insurance amid rapid knowledge work disruption. Discover your new digital co-workers, large language model-based (LLM) artificial intelligence (AI) agents, emerging as powerful accelerators of change.
Unlike traditional algorithms, these agents operate like human employees, handling complex tasks with unmatched efficiency, transparency and scalability. Imagine supervising, training, and monitoring dozens, hundreds, or even thousands of AI agents to drive operational excellence. The age of infinitely scalable intelligence is here.
Key highlights include:
- Welcome and breakfast: Enjoy a light breakfast and network with market peers.
- State of the market keynote: Hélène Stanway will set the stage by illustrating a market ripe for transformation, driven by generative AI and AI agents. Drawing on insights from the recent McKinsey report Superagency in the Workplace and Stanford University research on LLMs innovation, Hélène will explore how digital disruption is reshaping insurance.
- The transformative power of AI agents: Antti Karjalainen (CTO) and Karli Kalpala (CSO) from Digital Workforce will lead an engaging discussion on how technologies such as Robotic Process Automation, Machine Learning and Natural Language Processing have incrementally improved insurance operations over the past 15 years, LLM-based AI agents are poised to break through longstanding technical barriers. Learn how these agents can:
- Streamline data processing: Tackle massive datasets, resolve data quality issues and simplify integration with legacy systems.
- Enhance explainability: Convert complex model outputs into clear, actionable insights.
- Support compliance and accountability: Offer transparent audit trails that meet regulatory demands.
- Scaling intelligence infinitely: Scaling PhD-level and beyond, like intelligence infinitely to your operations from a server rack.
- Real-world use cases and live demo: Antti and Karli will deliver a live demonstration of AI agents in action, from handling submissions-to-contract to automating first notice of loss (FNOL) triage and fraud detection. See first-hand how these digital co-workers can be seamlessly integrated into your operations to completely reorganise work in insurance operations.
- Modern insurance operations increasingly rely on advanced technologies to automate once-manual processes. Yet, challenges such as fragmented “noisy” data, low volumes in complex data-heavy transactions (claims/quotes, etc.) and integration with legacy systems have long hindered large-scale automation. LLM-based AI agents are now overcoming these hurdles, embedding digital transformation into the very fabric of insurance operations and securing a competitive edge.
"This event will provide actionable insights for insurance professionals looking to harness AI agents, the biggest breakthrough since the internet, to drive both productivity and transformation within their organisations."
- Rob Myers, Operations Director, LMA