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Building the Future of Claims: Attracting and Retaining Talent in a Changing Market

In this episode of LMA Talks, Jenny Neale, Senior Executive for Claims at the Lloyd’s Market Association, is joined by Gabrielle Folliard, Chief Claims Officer at Canopius and Chair of the LMA Claims Committee and Clare Constable, Chief Claims Officer at MS Amlin. Together, they discuss a pressing issue for the London insurance market – attracting, nurturing and retaining top talent in the claims profession.

With strong competition for skilled professionals, a changing workforce demographic and rapid advancements in digital and data capabilities, the claims sector faces significant challenges. This episode explores the steps the market is taking to enhance claims as an attractive career choice and prevent a potential skills shortage. The speakers also share insights from the NexGen Claims Group’s initiatives and offer practical advice for how market leaders can support these efforts to secure the future of claims.

Tune in for a thought-provoking discussion about how the claims community can work collectively to safeguard its future.