PRESS RELEASE
24 April 2025

Over one-third of London market firms now actively using AI

But barriers remain significant, with data quality and availability and uncertain return on investment cited as the primary barriers to adoption

London, 24 April 2025: The LMA has today hosted a seminar on the use of AI within the London specialty market. The seminar referenced results from a recent survey completed by 81 firms in the London market, including 45 Lloyd’s managing agents.

The survey results highlighted that:

  • 14% of respondents have deployed or experimented with agentic AI or generative AI in underwriting processes. However, 65% of respondents have not yet done so in underwriting or claims processes and 12% say they have no plans to utilise the capability.
  • AI usage is at an early adopter stage for most respondents, with 47% experimenting with AI tools, but without wide adoption. However, 40% say that AI tools are actively used in some areas or even widely integrated into workflows.



Uses of AI centre around data extraction
The primary use case for a digital workforce within underwriting and/or claims processes is currently seen to be for data extraction from unstructured documents – used by almost three-quarters (74%) of respondents.  

But over half of respondents (54%) use AI for submission preparation, while one-third believe AI has a significant use case for claims triage and automation of simple tasks and policy review/endorsement management. Only 14% saw fraud detection as a primary use case for a digital workforce.


Barriers remain significant
Respondents highlighted some of the barriers to adoption of AI within underwriting and claims operations. Data quality and availability issues were cited by just under half (49%) of respondents, integration with existing systems was a problem for 46% and cost coupled with the uncertain return on investment was an issue for 48%.*

Rob Myers, Consultant at the Lloyd’s Market Association, commented: “We are hosting our AI event today to inform our members and the wider market on the opportunity in front of them and to facilitate the market stepping forward and building out its AI expertise and capabilities. Although it is encouraging to see that one-third of companies are already deploying agentic AI or generative AI, it is surprising to note that half of survey respondents have not yet tested its capabilities. We have a chance to consider how the complexities of the London specialty market can be a magnet, rather than a barrier, for deployment of ‘intelligence as a service’ that agentic AI solutions offer. AI has, as our survey highlights, a significant use case within data extraction, submission preparation and claims triage – all of these are significant time requirements for insurers and brokers today.”

- ENDS -

Notes to Editors

*In the LMA’s report, The Growth of Enhanced Underwriting in the Lloyd’s Market: The New Normal?, published in November 2024, barriers to adopting algorithmic underwriting were identified by survey respondents as follows: loss of control of underwriting decisions (14%), algorithmic bias (12%) and regulatory concerns (10%).

Media relations contacts

LMA:
Carole Porter, Head of Marketing and Communications | +44 020 3307 3922 | Email: carole.porter@lmalloyds.com

Omnia Partners:
Will White, Director | +44 777 155 5247 | Email: will.white@weareomniapartners.com

About the LMA

The Lloyd's Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. All 55 Lloyd’s managing agencies, with a total market stamp capacity of approximately £56bn in 2025, and all Lloyd’s members’ agents, are members of the LMA.

We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies.

We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy.