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Members’ Agents Committee – 25 April 2025

The committee met online with Lloyd’s executives to discuss strategic priorities, including underwriting discipline, process simplification and improved member support. Lloyd’s reiterated the importance of maintaining central asset performance and ensuring a smooth leadership transition. Updates were provided on UK equities in trust funds and ongoing HMRC discussions. Progress was also shared on Citibank/FAL communications, KYC outsourcing, tax service issues and the broader review of the member experience. Concerns around QMA form removal were noted, with Lloyd’s requesting collaborative work on interim data needs.