LMA - Operations

Operations

The LMA Operations team plays a central role in advancing digitisation and operational efficiency across the Lloyd’s market. Our work is focused on supporting members in delivering greater interoperability, enhanced data quality and increased automation, key enablers of modern, scalable and customer-focused operations.

We actively contribute to the Velonetic re-platforming programme by promoting robust data standards, supporting straight-through processing and encouraging API-driven solutions to ensure reliable, real-time data flows across counterparties and service providers.

The team continuously reviews the market’s central service needs, identifying opportunities to streamline, standardise and simplify processes. This includes exploring how collective solutions can reduce friction, improve cost-efficiency and support better customer outcomes.

We work in close collaboration with Lloyd’s, LIMOSS, other London market trade associations and core service providers to ensure the coordinated development, performance and cost-effectiveness of cross-market operational services.

Joe Brace

Operations Director
View profile: Joe Brace

Our work

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Operations insights

More news

Operations Update, Q3 2026

LMA and IUA launch new job simulations to build future talent pipeline in underwriting and operations

“No More Ambiguity” Data Standards and a Vision for a Digitised Market

Upcoming events

Hybrid
Webinars
In-Person

For events hosted online, joining instructions will be emailed to all registered attendees closer to the date of the event no later than 24 hours prior to commencement.

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When Cyber Becomes Physical: Understanding OT Risk, Loss and Claims

This panel discussion will examine the distinctive exposures created by OT and how they differ from traditional IT cyber risk. It will explore how cyber incidents can result in losses within the Cyber Physical Damage market, including risk codes CZ and CH, as well as across Political Violence and Terrorism, Property, Energy and Marine classes of business.

Data Centres: Regulation, Resilience, Availability and Performance

The LMA invites members to a series of webinars on the risk and resilience of data centres.

Beyond the Headlines: Claims Insights on Political Risk & Political Violence 2026

Against a backdrop of increasing geopolitical uncertainty, this event will bring together claims professionals, underwriters, legal experts and industry specialists to explore the evolving challenges and opportunities facing the political risk and political violence markets.

Compliance Officers’ Group Meeting

The LMA invites members of the London market regulatory and compliance community to the third of our quarterly Compliance Officers' Group Meetings.

9/11: Twenty-Five Years of Terrorism Risk Evolution – Lessons for the Next Generation of Underwriters

Twenty-five years after 9/11, the Terrorism & Political Violence Committee will reflect on how terrorism and political violence underwriting has evolved, the lessons learned and the emerging risks that could shape the market’s next chapter.

Internal Audit Conference

The LMA Internal Audit Committee invited Heads of Internal Audit community to a forum.

Operations Academy

The LMA Operations Academy focuses on technical and commercial knowledge for individuals in operations functions plus underwriters and claims adjusters wishing to enhance their knowledge of business operations related topics.

In conjunction with our virtual academy, the Business Operations Academy offers events aligned to a Business Operations Pathway. The Pathway comprises of four levels of knowledge: Foundation, Intermediate, Advanced and Expert allowing for ease of access to learning aligned to role level and experience.

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