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Claims Operations Leadership Group – 12 February 2025

The group confirmed actions from the previous meeting and discussed refining 2025 deliverables, with an emphasis on clarity and measurable outcomes. The Lloyd’s Claims Principles subgroup highlighted the need for clear guidance and engagement from Lloyd’s, alongside a structured feedback timeline. Broader community involvement was stressed to ensure successful adoption. The FCP renewal subgroup shared feedback on existing contract challenges and adoption hurdles. The group agreed a roadmap was needed, detailing progress, ownership and deliverables. Planning began for broader market alignment and support on both fronts.