Lloyd’s has updated the suite of complaints endorsements that apply to Binding Authority Agreements to reflect changes to FCA reporting requirements and, for certain territories, the expected move from a two-stage to a one-stage complaints process.

The changes vary by territory and will affect Binding Authority Agreements incepting or renewing from 01 January 2027. Managing agents should review the updated requirements and relevant endorsements when preparing upcoming renewals.

The bulletin below provides further detail on the changes for the UK, Singapore, Hong Kong, international business, Australia, New Zealand and Canada, together with a full table of the new and updated endorsements.

Attachment: Binding Authority Complaints Endorsements Bulletin

Contact

Diane Gillett
Senior Executive, Delegated Authority
diane.gillett@lmalloyds.com

Claudia Goodridge
Senior Executive, Technical Underwriting
claudia.goodridge@lmalloyds.com