Janine Powell, Claims Director at the LMA, recently joined a roundtable hosted by Insurance Insider to explore the future of claims in the London insurance market.

The panel of industry leaders agreed that the claims market is at a pivotal point in its journey towards technical innovation.

Key insights from the discussion included:

• Without high-quality data, AI won’t reach its full potential.
• The future is ‘bionic adjusters’ who blend advanced technology with human expertise.
• Automation must be implemented thoughtfully to support customer experience and strategic thinking.
• The industry must evolve skillsets, retain knowledge and foster innovation to stay competitive.

Read the article here.