The LMACC discussed key developments in claims management and market operations. The meeting invited Neil Harrison and Adrian Cousins – Willis Towers Watson. The Claims management duo talked about their global claims strategy, organisational restructuring, and the integration of claims data into broking platforms. Members explored the importance of specialisation, service standards, and fostering trust at all levels to enhance client outcomes.
A significant agenda item was the renewal of the FCP contract, with members debating contract duration, operational challenges, and adoption barriers. The majority supported a three-year renewal, recognising the need for market-wide solutions and improved governance.
Updates were also shared on talent pathways, LMA Board activities, and ongoing projects, including contingency planning for Lloyd’s central settlement. The committee reaffirmed its commitment to collaboration, innovation, and continuous improvement in claims handling across the market.