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Update and Launch of Complaint Handling Endorsements for Binding Authority Agreements

LMA24-054-DG | 16 December 2024

Lloyd’s Market Association Bulletin

The LMA has published the following Binding Authority Agreement associated Complaint Handling Endorsements on behalf of Lloyd’s.

Replacement endorsements:

  • UK – Full Authority LMA5295b – to replace existing LMA5295a.
  • UK – No Authority LMA5296b – to replace existing LMA5296a.
  • UK – SRC Authority LMA5297b – to replace existing LMA5297.
  • Canada – Full Authority LMA5298a – to replace existing LMA5298.
  • Canada – No Authority LMA5299a – to replace existing LMA5299.
  • Singapore – Full Authority LMA5300a – to replace existing LMA5300
  • Singapore – No Authority LMA5301a – to replace existing LMA5301.
  • New Zealand – Full Authority LMA5302a – to replace existing LMA5302.
  • International One Stage – Full Authority LMA5306a – to replace existing LMA5306.
  • International One Stage – No Authority LMA5307a – to replace existing LMA5307.
  • Australia – Full Authority LMA5548a – to replace existing LMA5548.

New endorsements:

  • Hong Kong – Full Authority LMA5662.
  • Hong Kong – No Authority LMA5663.

All endorsements are now available on the Lloyd’s Wordings Repository (LWR) and prior versions have been archived.

A brief summary of the changes is available to download here.

Diane Gillett
Senior Executive, Delegated Authorities
diane.gillett@lmalloyds.com