The LMA’s claims talent strategy aims to promote claims as an attractive career destination and strengthen the talent pipeline in this vital area of the insurance industry. Driven by the NexGen Claims Leadership Group, the strategy has entailed a series of initiatives, including the introduction of two new online job simulations designed to showcase career opportunities in claims, in partnership with Forage.

The group’s involvement includes supporting LMA members with increasing awareness and understanding of the Lloyd’s Claims Management principles throughout claims teams in the market.

The group is actively exploring the role of artificial intelligence in shaping the future of claims management within the Lloyd’s market. The group’s involvement ensures that the next generation of claims leaders are engaged in discussions about how AI can enhance efficiency, accuracy and customer experience in claims handling.​