LMA - Claims Operations Leadership Group

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Claims Operations Leadership Group

The Claims Operations Leadership Group consists of representatives from managing agents who have responsibility for the day-to-day operational activities and claims strategy. The group works closely with the head of sector group and advises the LMA Claims Committee. The group holds two Claims Operations Forums annually to keep the wider community up to date with ongoing initiatives and priorities.

Committees » Claims

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Committee

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Sebastian Rolf

Senior Executive, Claims

Committee secretary

Katherine Fraser

Chair

Peter Payne

Deputy Chair

Key issues covered

The Claims Operations Leadership Group provides a representative forum that allows for the discussion of elevating the claims proposition through digital and/or process-driven enhancements, as well as tackling common issues across all business classes. It takes the lead in identifying and investigating related issues with an objective of producing solutions for the benefit of the market.

FCP

FCP is one of the key milestones for the Future at Lloyd’s Blueprint Two programme, which is digitalising the Lloyd’s market to make it better, faster, and cheaper. FCP gives managing agents (MAs) greater flexibility in their capital management and provides all participants with real-time visibility over claims payments, as well as a reduction in associated account and transactions fees.

Lloyd’s Lab Market Services

This initiative is being delivered in partnership between the Lloyd’s Lab, the LMA and LIMOSS, created specifically to address the market’s most pressing challenges through finding the best-in class insurtechs to solve their needs.

Blueprint Two

COLG is supporting the adoption of Blueprint Two and the wider claims community in its efforts to modernise and digitise the market.

Claims Operations Forum

COLG engages with and informs the wider claims operations community a few times a year via forums, surveys and networking events. Please reach out to the committee secretary or the chairs for further details.

LMA Claims Academy

The LMA Academy enhances the technical expertise of claims professionals within the Lloyd’s market. Its Claims Operations Management programme, developed in conjunction with COLG, is designed for claims professionals who are responsible for operational claims delivery and those who want to deepen their understanding of claims operations.

Committee insights

Co-Lead Claims Agreement (‘CLCA’) Guidance Update for LMA9186B

Claims Quarterly Update

My first month as a Claims Operations Apprentice at the LMA

Upcoming events

For events hosted online, joining instructions will be emailed to all registered attendees closer to the date of the event no later than 24 hours prior to commencement.

View more events

California Fair Claims Settlement Practices Reg Sept

The California Fair Claims Settlement Practices Regulations apply to all insurance practitioners, whether doing business on an admitted, non-admitted or surplus lines basis.

How Examiners and Adjusters Can Use Forensic Meteorology in Hail, Wind and Hurricane Claims

The LMA Property Insurance Claims Group (PICG) invites you to an event discussing forensic meteorology.

What’s Hot in the US Crime and Cyber Markets

The LMA invites you to an event examining the key statistics, trends, issues and cases involving crime and cyber claims affecting financial and commercial institutions in the United States.