The LMA’s claims talent strategy aims to promote claims as an attractive career destination and strengthen the talent pipeline in this vital area of the insurance industry. Driven by the NexGen Claims Leadership Group, the strategy has entailed a series of initiatives, including the introduction of two new online job simulations designed to showcase career opportunities in claims, in partnership with Forage.

The Claims Capability Framework for new entrants sets out the skills and experiences a claims adjuster is expected to develop within their first two years in the London market. By creating this framework, the market aims to demonstrate its commitment to delivering consistent, high-quality foundational learning for the claims profession.

Access the framework here.

The NexGen Claims Group video series showcases professionals from a range of disciplines sharing their journeys, perspectives and advice for those considering a career in claims.

Through these conversations, you’ll hear first-hand what makes claims such a dynamic and rewarding field, how the next generation is shaping the future of the market and the skills that drive success in this vital part of the insurance lifecycle.

The group’s involvement includes supporting LMA members with increasing awareness and understanding of the Lloyd’s Claims Management principles throughout claims teams in the market.

The group is actively exploring the role of artificial intelligence in shaping the future of claims management within the Lloyd’s market. The group’s involvement ensures that the next generation of claims leaders are engaged in discussions about how AI can enhance efficiency, accuracy and customer experience in claims handling.​