Sebastian Rolf
Senior Executive, Claims
Committee secretary
The Claims Operations Leadership Group provides a representative forum that allows for the discussion of elevating the claims proposition through digital and/or process-driven enhancements, as well as tackling common issues across all business classes. It takes the lead in identifying and investigating related issues with an objective of producing solutions for the benefit of the market.
FCP is one of the key milestones for the Future at Lloyd’s Blueprint Two programme, which is digitalising the Lloyd’s market to make it better, faster, and cheaper. FCP gives managing agents (MAs) greater flexibility in their capital management and provides all participants with real-time visibility over claims payments, as well as a reduction in associated account and transactions fees.
In summer 2025, the COLG conducted an assessment that helped to inform the Vitesse FCP contract renewal discussions. Full LMA members can view the findings here.
The COLG has produced guidance designed to support operational resilience for planned outages.
This initiative is being delivered in partnership between the Lloyd’s Lab, the LMA and LIMOSS, created specifically to address the market’s most pressing challenges through finding the best-in-class insurtechs to solve their needs.
COLG is supporting the adoption of Blueprint Two and the wider claims community in its efforts to modernise and digitise the market.
COLG engages with and informs the wider claims operations community a few times a year via forums, surveys and networking events. Please reach out to the committee secretary or the chairs for further details.
The LMA Academy enhances the technical expertise of claims professionals within the Lloyd’s market. Its Claims Operations Management programme, developed in conjunction with COLG, is designed for claims professionals who are responsible for operational claims delivery and those who want to deepen their understanding of claims operations.