LMA - Claims Operations Leadership Group

My Account

Claims Operations Leadership Group

The Claims Operations Leadership Group consists of representatives from managing agents who have responsibility for the day-to-day operational activities and claims strategy. The group works closely with the head of sector group and advises the LMA Claims Committee. The group holds two Claims Operations Forums annually to keep the wider community up to date with ongoing initiatives and priorities.

Committees » Claims

Scroll to view all committees

Committee

View all

Sebastian Rolf

Senior Executive, Claims

Committee secretary

Katherine Fraser

Chair

Peter Payne

Deputy Chair

Key issues covered

The Claims Operations Leadership Group provides a representative forum that allows for the discussion of elevating the claims proposition through digital and/or process-driven enhancements, as well as tackling common issues across all business classes. It takes the lead in identifying and investigating related issues with an objective of producing solutions for the benefit of the market.

FCP

FCP is one of the key milestones for the Future at Lloyd’s Blueprint Two programme, which is digitalising the Lloyd’s market to make it better, faster, and cheaper. FCP gives managing agents (MAs) greater flexibility in their capital management and provides all participants with real-time visibility over claims payments, as well as a reduction in associated account and transactions fees.

In summer 2025, the COLG conducted an assessment that helped to inform the Vitesse FCP contract renewal discussions. Full LMA members can view the findings here.

Lloyd’s Lab Market Services

This initiative is being delivered in partnership between the Lloyd’s Lab, the LMA and LIMOSS, created specifically to address the market’s most pressing challenges through finding the best-in class insurtechs to solve their needs.

Blueprint Two

COLG is supporting the adoption of Blueprint Two and the wider claims community in its efforts to modernise and digitise the market.

Claims Operations Forum

COLG engages with and informs the wider claims operations community a few times a year via forums, surveys and networking events. Please reach out to the committee secretary or the chairs for further details.

LMA Claims Academy

The LMA Academy enhances the technical expertise of claims professionals within the Lloyd’s market. Its Claims Operations Management programme, developed in conjunction with COLG, is designed for claims professionals who are responsible for operational claims delivery and those who want to deepen their understanding of claims operations.

Committee insights

Replay – LMA DCA Engagement Forum

Replay – Cyber Privacy Class Actions and Litigation Session Two

Replay – Cyber Privacy Class Actions and Litigation, Session One

Upcoming events

For events hosted online, joining instructions will be emailed to all registered attendees closer to the date of the event no later than 24 hours prior to commencement.

View more events

California Fair Claims Settlement Practices Regulations Webinar, November

The California Fair Claims Settlement Practices Regulations apply to all insurance practitioners who handle California claims, whether business is admitted or non-admitted or on a surplus lines basis.

Emerging Professionals Claims Community Presents: An Introduction to Cyber Claims

In partnership with the LMA Claims Sector Groups, the Emerging Professionals Claims Community is hosting a series of educational sessions exploring different classes of business. Each session introduces the fundamentals of claims handling and uses real-world examples to illustrate key coverage and liability considerations.

Claims Operations Leadership Group Presents… WriteBack Innovation Panel

The Claims Operations Leadership Group invites members to an engaging panel discussion featuring representatives from leading WriteBack providers: DOCOsoft, Trax (Charles Taylor), Sequel (Verisk) and Guidewire.